Lead tour groups

Unit code: SITTGDE004A

Description:

This unit describes the performance outcomes, skills and knowledge required to coordinate a group of touring customers. It focuses on the communication, leadership and conflict resolution skills required by guides. The unit requires the ability to coordinate the physical movement of groups. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. Customer service and complaints resolution is covered inSITXCOM001A Work with colleagues and customers.