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Want to work in health?

Students undertaking this qualification and be equipped to provide high-level secretarial, reception and administration services, across a wide cross-section of the health profession and have the tools to deliver quality patient care and customer service. Skills covered include, management of client files and records, administration and processing of medical accounts, co-ordination of appointments, referrals, schedules and other office correspondence. Heath administration staff are expected to deal effectively and professionally with a wide range of clients both over-the-counter and by phone in a host of complex and challenging situations. These functions can be carried out in a range of settings including, both public and private hospitals, community health centres, private practice, specialist clinic, allied health, dental, veterinary surgery etc.

This qualification is suited to Australian Apprenticeship pathways. Students who have been working within a medical reception/administration area are encouraged to discuss their work skills and previous training experiences with their teacher at enrolment - it is possible to use this information to credit applicants with units through a process of Recognition of Current Competency. Course details

Payment options


Cairns, External

Key dates and info


Online: 12 months / Express your Interest today!
Blended: 12 months / Express your Interest today! 1 day per fortnight

Course details


  • Full Fee $4,160
  • Subsidised $1,654
  • Concession $1,117

Cost details

1300 656 959

No matter your question,
we are here to help!

How to enrol

Key dates

Cairns 29 Jan 2018 Express your Interest today! 1 day per fortnight Blended
External 29 Jan 2018 Express your Interest today! Online

Entry requirements

No entry requirements are specified. Students will have their skills, attributes, experience and potential matched to the Australian Qualifications Framework level relevant to this program.  This mapping will be undertaken at the development stage of an individual training plan which will take into account each student's language, literacy and numeracy needs; Recognition of Prior Learning; Recognition of current competency and other specific needs at the time of the interview.


Gatton, Newton, Eureka and Wilkinson Streets
Manunda QLD 4870

Study from any location

Resources required

A USB stick and Internet access is required.  Purchase of Medical Terminology Textbook ($40.01) at enrolment.


Cairns Campus: Part time over 12 months attending one day per fortnight (Wednesday 9:00am - 12:00am) then for the remaining time, students will study online via Connect.
External: 12 months. Students will study online via Connect and enrol into 2 units at a time. Timetable with assessments due six weeks after enrolment.


Students need to successfully complete 13 units to gain the qualification; 5 core and 8 elective units.

CHCCOM005 Communicate and work in health or community services Core
CHCDIV001 Work with diverse people Core
HLTINF001 Comply with infection prevention and control policies and procedures Core
HLTWHS001 Participate in workplace health and safety Core
BSBMED301 Interpret and apply medical terminology appropriately Core
BSBWOR301 Organise personal work priorities and development Elective
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment Elective
BSBMED303 Maintain patient records Elective
BSBMED302 Prepare and process medical accounts Elective
BSBCUS301 Deliver and monitor a service to customers Elective
HLTAID003 Provide first aid Elective
BSBFLM303 Contribute to effective workplace relationships Elective
BSBITU306 Design and produce business documents Elective


Not all electives available at all campuses

What are my payment options?

No matter what your circumstances, TAFE Queensland North has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 656 959. We're here to help.

Prices are subject to change.



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Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Payment Plan

If you have difficulty paying the full cost of a course up front you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

Certificate 3 Guarantee

You can receive a subsidy towards one certificate III qualification from a list of eligible courses. The amount provided depends on the demand for skilled workers in your chosen industry.

You're eligible for the Certificate 3 Guarantee if you:

  • Are 15 years or older and no longer in school
  • Live in Queensland full time
  • Are an Australian or New Zealand citizen, permanent resident, or temporary resident with the necessary visa or work permits
  • And don't currently have (or are enrolled in) a certificate 3 or higher level qualification.

Give us a call to find out more.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability. Further information about concessions.

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Additional costs

Medical Terminology Textbook can be purchased at enrolment for the cost of $40.01


HLT37315 Certificate III in Health Administration.  Careers available include medical receptionist, medical administrator, hospital administrator, admissions clerk, clinical coding clerk, administrative worker, ward clerk, dental receptionist, allied health receptionist or veterinary receptionist.  After completing this qualification, students may choose to study the Certificate IV in Health Administration to further enhance their knowledge, skills and employment opportunities.

This qualification may also provide a pathway to relate Certificate IV courses/studies (e.g. Certificate IV in Health Supervision).

Job prospects

  • Medical Receptionist
  • Admissions Clerk
  • Medical Administrator

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol

All done? Then head to the link below to complete your enrolment:

Enrolment options

By telephone: 1300 656 959. In person: at any TAFE Queensland North location.

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

Find out more about RPL

More info:


Orientation is Online through the TAFE Queensland Learning Management System Connect.

Cairns Information Sessions:
:  2017:  28 April, 26 May and 23 June.
Times: 10am - 12pm
Room: Cairns K block Theatrette
At the information sessions you will have the opportunity to meet a teacher to discuss the course and ask questions.  Students need to book into these information sessions by phoning Client Services on 1300 656 959.


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 27 April 2017

Talk to us

1300 656 959

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