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Make a difference - start Caring today!

Want to be a community service and development professional? We will give you the skills needed to provide day-to-day person centered support to people in need. You will learn how to provide emotional and practical support and how to work with a variety of clients. This certificate is an ideal introduction into the community services sector which can also lead into a wide range of roles with real opportunities to support people in need with this formal qualification in Community Services. Your learning experience may be a blend of classroom teaching and practical application as well as online work or it may be solely online.   The skills you learn will equip you to safely care in a variety of environments with a diverse range of people.

Ask us if you are eligible for the 'Free-fee training for Year 12 graduates' for this program. Course details

Industry endorsed

Payment options

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Bowen, Cairns, Mt Isa, Townsville (Aitkenvale)

Key dates and info


Other: 6 months / 6 x 1 week residential blocks
Full time: 6 months / 2 days per week

Course details


  • Full Fee $3,060
  • Subsidised $840 - $844
  • Concession $564 - $567

Cost details

1300 656 959

No matter your question,
we are here to help!

How to enrol

Key dates

Bowen 30 Jan 2018 Full time / 2 days per week Classroom
Cairns 29 Jan 2018 Full time / 2 days per week Classroom
Mt Isa 26 Feb 2018 6 x 1 week residential blocks Other
Townsville (Aitkenvale) 29 Jan 2018 Full time / 2 days per week Classroom

Entry requirements

It is preferable for students to have completed Year 10 English or Level III English Language studies.  You will require basic computer skills and will require the time each week to undertake your placement

You are required to obtain a National Police Check and/or Positive Notice for Child Related Employment (Blue Card) prior to enrolment.  NOTE: As students must have a Blue Card prior to enrolment, therefore we strongly suggest commencing enrolment discussions early with our Client Services team as there may be a 6-8 week processing time for Blue Card applications


98-158 Queens Road
Bowen QLD 4805

Gatton, Newton, Eureka and Wilkinson Streets
Manunda QLD 4870

Mt Isa
165-179 Abel Smith Parade
Mount Isa QLD 4825

Townsville (Aitkenvale)
266 Ross River Road
Aitkenvale QLD 4814

Resources required

Please be aware that you will also be required to supply the following items at your cost:

  • USB memory/flash stick – recommended size 2GB
  • No specific resources are required to successfully complete this course.

It is recommended that students have access to a reliable Internet connection to access TAFE Queensland's online learning system, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for students to use at all TAFE Queensland locations.


Bowen campus: Weekly classroom delivery on Tuesday 9.30am to 11.30am and Friday 9.30am to 11.30am with self directed learning outside of class times via Connect.

Cairns campus: This course is delivered full time over 6 months attending 2 days per week (Monday and Wednesday 9:00am - 3:30pm) encompassing self-directed learning outside of class times via Connect.

Mount Isa campus: This course is delivered with block training one week every month over 6 months.  Refer to the attached timetable.

Townsville (Aitkenvale) campus: This course is delivered full time over 6 months encompassing self-directed learning outside of class times via Connect..  Refer to the attached timetable.

External delivery:  External studies are self paced through the Learning Management System, Connect.

Relevant documents:

Important Information

Students must obtain a National Police Check and/or Positive Notice for Child Related Employment (Blue Card) prior to placement.

NOTE: As students must have a Blue Card prior to Vocational Placement, therefore we strongly suggest commencing enrolment discussions early with our Client Services team as there may be a 6-8 week processing time for Blue Card applications


This course requires 12 units to be completed (5 core and 7 electives).

HLTWHS002 Follow safe work practices for direct client care Core
HLTWHS006 Manage personal stressors in the work environment Core
CHCDIV001 Work with diverse people Core
CHCCOM005 Communicate and work in health or community services Core
CHCCCS016 Respond to client needs Core
BSBWOR301 Organise personal work priorities and development Elective
CHCMHS001 Work with people with mental health issues Elective
CHCGRP001 Support group activities Elective
CHCCOM001 Provide first point of contact Elective
CHCLEG001 Work legally and ethically Elective
CHCAOD001 Work in an alcohol and other drugs context Elective
CHCADV001 Facilitate the interests and rights of clients Elective
VPC40 Vocational placement Vocational Placement Scheme External only


Not all electives available at all campuses

What are my payment options?

No matter what your circumstances, TAFE Queensland North has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 656 959. We're here to help.

Prices are subject to change.



Learn more

$840 - $844


Learn more

$564 - $567


Learn more

Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Payment Plan

If you have difficulty paying the full cost of a course up front you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

Certificate 3 Guarantee

You can receive a subsidy towards one certificate III qualification from a list of eligible courses. The amount provided depends on the demand for skilled workers in your chosen industry.

You're eligible for the Certificate 3 Guarantee if you:

  • Are 15 years or older and no longer in school
  • Live in Queensland full time
  • Are an Australian or New Zealand citizen, permanent resident, or temporary resident with the necessary visa or work permits
  • And don't currently have (or are enrolled in) a certificate 3 or higher level qualification.

Give us a call to find out more.

If you're a Queensland resident, have just finished year 12 and are keen to start your studies within the next calendar year, you might be eligible to study fee free!

The Queensland government has identified a number of industries with a high demand for trained workers. To help fill these gaps, they will pay the full cost of a number of certificate III qualifications in high-priority study areas under the Certificate 3 Guarantee and User Choice programs. We want school leavers to gain the important skills and training they need before starting their university studies or careers - debt-free. For more info, check out the Training Queensland website, or call TAFE Queensland North on 1300 656 959.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability. Further information about concessions.

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Additional Costs

There are no additional costs to study this course.


CHC32015 Certificate III in Community Services Work.  Job outcomes may include:

  • Outreach Worker
  • Youth, Residential or Family Support Worker
  • Community Care Worker
  • Intake and Referral Worker
  • Welfare Support Worker

You may also wish to take your training further and enrol in the next level qualification or specialise in the community services sector.

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol

All done? Then head to the link below to complete your enrolment:

Enrolment options

By telephone: 1300 656 959. In person: at any TAFE Queensland North location.

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

Find out more about RPL

More info:


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 8 January 2018

Talk to us

1300 656 959

Industry endorsed

Payment options

Student satisfaction