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Get down to business and study with TAFE Queensland

Get the edge when applying for jobs with this incredibly versatile qualification. Students who study a Certificate III in Business will learn skills in computing, communication, customer service and administration.

This course is designed to equip you with the essential skills and knowledge needed for a range of careers in diverse business environments. This qualification could be your ticket to a new career or a new direction in life. Your employability opportunities will be maximised through study of basic to intermediate computer skills, organisational skills in managing multiple tasks, providing internal and external customer service, and working well with others as well as working independently. Course details

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Payment options

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Cairns, External, Townsville (Pimlico)

Key dates and info


Part time: Pimlico: 28 weeks / 1 day per week
Flexible: Cairns: 14-18 weeks / up to 3 days per week

Course details


  • Full Fee $3,564
  • Subsidised $1,908
  • Concession $1,344

Cost details

1300 656 959

No matter your question,
we are here to help!

How to enrol

Key dates

Cairns Any time up to 3 days per week Flexible
External Any time Recognition of prior learning (RPL)
Townsville (Pimlico) Any time Part time / 1 day per week Classroom

Entry requirements

A good knowledge of computer basics with a sound achievement in Year 10 Maths, and English is desirable.  All age applicants are welcome.


Gatton, Newton, Eureka and Wilkinson Streets
Manunda QLD 4870

Study from any location

Townsville (Pimlico)
Cnr Hugh Street & Fulham Road
Townsville QLD 4812

Resources required

Students will need to provide a USB and stationery.


Cairns campus: Students can commence anytime of the year with classes starting from 29 January 2018.  Flexible delivery is offered Monday 8:30am - 12:50pm, Tuesday 8:30am - 12:50pm and Wednesday 8:30am - 12:50pm. For students who cannot attend these times an alternative class is offered Friday 9:00am - 12 noon.  Any new student must attend an interview with the teacher. Interviews are held every week on Wednesdays at 2:00pm in S Block.

Townsville (Pimlico):  Students can commence anytime of the year with classes starting from 29 January 2018.  Part time 28 weeks alternative class is offered Friday 8.30 – 12.30 pm.

Orientation/Information session: Any new student must attend an interview with the teacher to determine study load and review recognition of prior learning. Interviews/orientation are held every week on Wednesdays at 1.30– 3.00 pm in F3.18 Pimlico, Townsville starting from 31 January 2018. No Orientations will be held during semester breaks: 2 April – 13 April; 2 July – 13 July; Sept – 5 Oct 2018. Telephone: 4750 5612 or 4570 5704 to book for the orientation.

For further details on how to take advantage of this study option, please contact our Business Team on 4750 5704 for an individual training plan.

Relevant documents:


Students need to successfully complete 12 units to gain the qualification; 1 core and 11 elective units (7 of which must be Specified Electives)

BSBWHS302 Apply knowledge of WHS legislation in the workplace Core
BSBADM311 Maintain business resources Elective Specified
BSBCMM301 Process customer complaints Elective Specified
BSBCUS301 Deliver and monitor a service to customers Elective Specified
BSBDIV301 Work effectively with diversity Elective Specified
BSBFIA301 Maintain financial records Elective Specified
BSBINM301 Organise workplace information Elective Specified
BSBINM302 Utilise a knowledge management system Elective Specified
BSBINN301 Promote innovation in a team environment Elective Specified
BSBITU201 Produce simple word processed documents Elective
BSBITU301 Create and use databases Elective Specified
BSBITU302 Create electronic presentations Elective Specified
BSBITU303 Design and produce text documents Elective Specified
BSBITU304 Produce spreadsheets Elective Specified
BSBITU305 Conduct online transactions Elective Specified
BSBITU306 Design and produce business documents Elective Specified
BSBITU309 Produce desktop published documents Elective Specified
BSBITU401 Design and develop complex text documents Elective
BSBITU402 Develop and use complex spreadsheets Elective
BSBPRO301 Recommend products and services Elective Specified
BSBSUS301 Implement and monitor environmentally sustainable work practices Elective
BSBWOR301 Organise personal work priorities and development Elective Specified
BSBWRT301 Write simple documents Elective Specified


Not all electives available at all campuses

What are my payment options?

No matter what your circumstances, TAFE Queensland North has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 656 959. We're here to help.

Prices are subject to change.



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Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Payment Plan

If you have difficulty paying the full cost of a course up front you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

Certificate 3 Guarantee

You can receive a subsidy towards one certificate III qualification from a list of eligible courses. The amount provided depends on the demand for skilled workers in your chosen industry.

You're eligible for the Certificate 3 Guarantee if you:

  • Are 15 years or older and no longer in school
  • Live in Queensland full time
  • Are an Australian or New Zealand citizen, permanent resident, or temporary resident with the necessary visa or work permits
  • And don't currently have (or are enrolled in) a certificate 3 or higher level qualification.

Give us a call to find out more.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability. Further information about concessions.

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Additional Costs

There are no additional costs to study this course.


BSB30115 Certificate III in Business

Job prospects

  • General Clerk
  • Customer Service Officer
  • Data Entry Operator
  • General Clerical Workers
  • Administrator
  • Receptionist

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol

All done? Then head to the link below to complete your enrolment:

Enrolment options

By telephone: 1300 656 959. In person: at any TAFE Queensland North location.

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

Find out more about RPL

More info:


Information Sessions: Date: 18th January 2018; Times: Session 1 - 9:00 to 10:00 am, – Session 2 – 5:30 to 6:30 pm
Locations: Cairns - S Block, Room S2.03.1
               Townsville – F Block, Room F3.18


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 18 January 2018

Talk to us

1300 656 959

Industry endorsed

Payment options

Student satisfaction