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This course is designed to develop customer service skills in the local community. It focuses on five key elements being:

  1. TNQ Essentials
  2. Things to do
  3. Environment and Sustainability initiatives
  4. Visitor service
  5. Workplace Health and Safety

After successfully completing the online training in this program, individuals will be recognised as Tourism Tropical North Queensland (TTNQ) Destination Advocate Members for a period of 2 years. Course details

Industry endorsed



Key dates and info


Online: up to 4 weeks per session / up to 5 hours

Course details


  • Full Fee $35

Cost details

1300 656 959

No matter your question,
we are here to help!

How to enrol

Key dates

External Any time up to 5 hours Online

Entry requirements

No entry requirements exist for this program.


Study from any location

Resources required

All content is available online in the Learning Management System (Connect). Students will need a computer or other device with internet access.


This course is totally self-paced.  From time of enrolment, students will have one month to complete the five modules.   It is expected that this course will take approximately 3-5 hours to complete.

Relevant documents:

Important Information

TAFE QLD North is collecting the information from your enrolment in order to administer your training and assessment. The information will be accessed by authorised TAFE QLD staff. Successful completion of this program will make you an accredited Destination Advocate Member. Your details will also be given to Tourism Tropical North Queensland (TTNQ) for the purpose of adding you to the TTNQ Destination Advocate Member database to enable you to receive regular communications from this organisation. Your information will not be given to any other person or agency unless required by law or your consent is obtained.



Not all electives available at all campuses

What are my payment options?

No matter what your circumstances, TAFE Queensland North has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 656 959. We're here to help.

Prices are subject to change.



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Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability. Further information about concessions.

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Additional Costs

There are no additional costs to study this course.


After successfully completing the online training in this program, individuals will be recognised as Tourism Tropical North Queensland (TTNQ) Destination Advocate Members for a period of 2 years.

  • TNQ Ambassador Program (TNQ Customer Service Accreditation)
  • Tropical North Queensland Destination Advocate Accreditation

Job prospects

  • Customer Service Officer
  • Tourism Information Officer

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol

All done? Then head to the link below to complete your enrolment:

Enrolment options

By telephone: 1300 656 959. In person: at any TAFE Queensland North location.


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 15 December 2016

Talk to us

1300 656 959

Industry endorsed