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Choose a career that takes you places!

Do you want to develop some front office and reception knowledge so you can work in a hotel or resort?  Then this program is for you, either for newcomers to the hospitality industry or existing workers looking to diversity their skills. You will develop a broad set of skills to prepare you for work in a front office and reception environment. This program will teach you the required skills to work in reservations, front office, concierge, tour desk and housekeeping for various accommodation establishments including hotels, motels, islands and ski resorts. The Certificate III in Hospitality is ideal for newcomers to the hospitality industry or existing workers looking to diversify their skills.

During the course you will use one of the industries computerised accommodation booking systems [OPERA Fidelio].

Topics include:

  • Working on the front desk of hotels, motels and serviced apartments
  • Professional personal presentation
  • Meeting guest expectations
  • Understanding guests needs and expectations
  • Dealing with difficult guests
  • Computer system - Opera (reservations, check-in and check-out, reports, room allocation, special requests and processing financial transactions)

Industry endorsed

University Pathways

Payment options

Student satisfaction


Cairns, Townsville (Pimlico)

Key dates and info


Part time: 6 months / 3 days per week

Course details


  • Full Fee $3,685
  • Subsidised $1,305
  • Concession $1,005

Cost details

1300 656 959

No matter your question,
we are here to help!

How to enrol

Key dates

Cairns Part time / 3 days per week Classroom
Townsville (Pimlico) Part time / 3 days per week Classroom

Entry requirements

There are no formal entry requirements, however TAFE Queensland requires the following entry requirements be met:

  • Basic computer skills (& able to use a computer keyboard quickly and efficiently)

 And either

  • Completed Year 10 or equivalent with sound achievement in English, or
  • Mature age with sound language, literacy, and numeracy skills



Gatton, Newton, Eureka and Wilkinson Streets
Manunda QLD 4870

Townsville (Pimlico)
Cnr Hugh Street & Fulham Road
Townsville QLD 4812

Resources required


  • Pens
  • Folder
  • Exercise pad


Cairns campus:  Full time delivered over 6 months attending 3 days per week plus 36 industry shifts.
Reception, portering, housekeeping and tour desk subjects: Wednesdays 9.00am to 3.30pm
WHS, customer service, coach other, socially diverse: Thursdays 10:00am to 3:00pm
Alternate day per week as per training plan 9:00am to 3:00pm
Other days to complete Certificate III in full are 2 x days per week (for SITHIND004 - 36 services)

Townsville (Pimlico) Campus:  Full time delivered over 6 months attending 3 day per week plus 36 industry shifts.
Tuesday 9:00am to 1:30pm, Thursday 11:00am - 4:00pm, Friday 9:00am to 1:30pm


Students must complete a log book for each of the 36 services (which relates to subject SITHIND004 Work Effectively in Hospitality Services). Students are able to complete the services as paid work or work experience.

Students not currently working in the industry are required to enrol into Vocational Placement. Students are required to find their own suitable venue in which to complete placement (work experience).


To successfully complete the Certificate III in Hospitality (Accommodation Services), students are required to complete 15 units (7 core and 8 elective units)

SITTTSL007 Process reservations Elective
SITTTSL010 Use a computerised reservations or operations system Elective
SITHACS008 Provide accommodation reception services Elective
SITXFIN001 Process financial transactions Elective
SITHACS005 Provide porter services Elective
SITXCCS002 Provide visitor information Elective
SITXFSA001 Use hygienic practices for food safety Elective
SITHACS003 Prepare rooms for guests Elective
SITHIND004 Work effectively in hospitality service Core
VPC Vocational placement Vocational Placement Scheme
SITXCCS006 Provide service to customers Core
SITXCOM002 Show social and cultural sensitivity Core
SITHIND201 Source and use information on the hospitality industry Core
SITXWHS001 Participate in safe work practices Core
BSBWOR203 Work effectively with others Core
SITXHRM001 Coach others in job skills Core


Not all electives available at all campuses

What are my payment options?

No matter what your circumstances, TAFE Queensland North has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 656 959. We're here to help.

Prices are subject to change.



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Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Payment Plan

If you have difficulty paying the full cost of a course up front you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

Certificate 3 Guarantee

You can receive a subsidy towards one certificate III qualification from a list of eligible courses. The amount provided depends on the demand for skilled workers in your chosen industry.

You're eligible for the Certificate 3 Guarantee if you:

  • Are 15 years or older and no longer in school
  • Live in Queensland full time
  • Are an Australian or New Zealand citizen, permanent resident, or temporary resident with the necessary visa or work permits
  • And don't currently have (or are enrolled in) a certificate 3 or higher level qualification.

Give us a call to find out more.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability. Further information about concessions.

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Additional Costs

There are no additional costs to study this course.


SIT30616 Certificate III in Hospitality (Accommodation Services).

Possible job outcomes include: Hospitality Worker, Porter, Concierge, Reservation Clerk, Receptionist, Hotel Tour Desk, Night Audit and Housekeeping Attendant.

Job prospects

  • Hospitality Worker
  • Porter
  • Reservations Clerk
  • Hotel/Motel Front Office Clerk
  • Housekeeping Attendant
  • Concierge
  • Receptionist

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas will give you a full year of credit towards a degree with one of our partner universities. That means cutting down the amount of time you need to complete your degree, or even enrolling straight into the second year of your university course.

Our pathway partners include:

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol

All done? Then head to the link below to complete your enrolment:

Enrolment options

By telephone: 1300 656 959. In person: at any TAFE Queensland North location.

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

Find out more about RPL

More info:


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 5 March 2018

Talk to us

1300 656 959

Industry endorsed

University Pathways

Payment options

Student satisfaction