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Manage your career

Frontline Managers and Team Leaders are a vital and practical link in every organisation. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. This program will provide you with the skills to lead and support others, foster good business networks and relationships, implement plans and projects, use effective problem solving strategies and promote continuous improvement in the workplace. Course details

Payment options

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Key dates and info


Recognition of prior learning (RPL): 12 months per course / up to 16 weeks per unit (600-1200 study hours)

Course details


  • Full Fee $2,520

Cost details

1300 656 959

No matter your question,
we are here to help!

How to enrol

Key dates

External Any time up to 16 weeks per unit (600-1200 study hours) Recognition of prior learning (RPL)

Entry requirements

It is recommended that candidates undertaking this program via Recognition of Prior Learning have significant experience in coaching and directing others in a workplace to be able to demonstrate the ability to put theory into practice with minimal supervision


Study from any location

Resources required

No specific resources are required to successfully complete this course.

It is recommended that students have access to a reliable internet connection to access TAFE Queensland's online learning system, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for students to use at all TAFE Queensland locations.


Please note, the timetable for future semesters may differ to the current schedule. If you need help or can't find what you're looking for, give us a call on 1300 656 959.


To gain qualification students must complete 12 units made up of 4 core units and 8 elective units.

BSBLDR401 Communicate effectively as a workplace leader Core
BSBLDR402 Lead effective workplace relationships Core
BSBLDR403 Lead team effectiveness Core
BSBMGT402 Implement operational plan Core
BSBFIA402 Report on financial activity Elective
BSBINN301 Promote innovation in a team environment Elective
BSBLDR404 Lead a diverse workforce Elective
BSBMGT403 Implement continuous improvement Elective
BSBREL402 Build client relationships and business networks Elective
BSBRSK401 Identify risk and apply risk management processes Elective
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements Elective
BSBWOR404 Develop work priorities Elective
TAEDEL404A Mentor in the workplace Elective
BSBADM409 Coordinate business resources Elective
BSBCMM401 Make a presentation Elective
BSBCOM406 Conduct work within a compliance framework Elective
BSBCRT401 Articulate, present and debate ideas Elective
BSBCUS401 Coordinate implementation of customer service strategies Elective
BSBCUS402 Address customer needs Elective
BSBCUS403 Implement customer service standards Elective
BSBINM401 Implement workplace information system Elective
BSBINT401 Research international business opportunities Elective
BSBINT301 Apply knowledge of the international trade environment to complete work Elective
BSBIPR401 Use and respect copyright Elective
BSBIPR403 Protect and use brands and business identity Elective
BSBLED401 Develop teams and individuals Elective
BSBMGT401 Show leadership in the workplace Elective
BSBMGT404 Lead and facilitate off-site staff Elective
BSBMGT407 Apply digital solutions to work processes Elective
BSBMKG413 Promote products and services Elective
BSBPMG522 Undertake project work Elective
BSBRES401 Analyse and present research information Elective
BSBSUS301 Implement and monitor environmentally sustainable work practices Elective
BSBWRT401 Write complex documents Elective


Not all electives available at all campuses

What are my payment options?

No matter what your circumstances, TAFE Queensland North has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 656 959. We're here to help.

Prices are subject to change.



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Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Payment Plan

If you have difficulty paying the full cost of a course up front you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability. Further information about concessions.

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Additional Costs

There are no additional costs to study this course.


BSB42015 Certificate IV in Leadership and Management

Job prospects

  • Manager/Assistant Manager
  • Office Manager
  • Supervisor

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol

All done? Then head to the link below to complete your enrolment:

Enrolment options

By telephone: 1300 656 959. In person: at any TAFE Queensland North location.

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

Find out more about RPL

More info:


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 30 July 2017

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1300 656 959

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Student satisfaction