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It's your time to make a difference!

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individuals, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility with established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service environments

Topics include:

  • Workplace Health and Safety
  • Cultural Diversity
  • Legal and ethical practices/responsibilities
  • Workplace Communication
  • Alcohol & Other Drugs
  • Mental Health and wellbeing
  • Social Housing and Homelessness
  • Networking
  • Professional Practice
  • Case management

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Cairns, External

Key dates and info


Recognition of prior learning (RPL): Varies
Online: up to 18 months / 5 weeks per unit
Full time: 12 months / 2 days per week

Course details


  • Full Fee $3,800
  • Subsidised $1,080
  • Concession $495

Cost details

1300 656 959

No matter your question,
we are here to help!

How to enrol

Key dates

Cairns Any time Full time / 2 days per week Classroom
External Any time 5 weeks per unit Online
Any time Recognition of prior learning (RPL)

Entry requirements

Previous experience in the community sector would be an advantage. A sound achievement in Year 10 Science, Maths and English as well as as sound computer skills are highly desirable.

Due to the sensitivity of course content (mental health, addictions, crisis help, suicide etc), it is highly recommended that students are aged 17 or older by the course commencement date.


Gatton, Newton, Eureka and Wilkinson Streets
Manunda QLD 4870

Study from any location

Resources required

Students are required to purchase a USB to use in class. Students will be required to access online content as part of this course.

Students must have the following computer technical specifications to access the course materials and participate in the learning program:

  • Computer running a minimum of Windows 7 or Apple Macintosh OSX 10 with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player.  Please note: portable devices (smartphones, iPads, tablets) do not necessarily support all the features of Connect, our Learning Management System, and may not work properly for submitting assessments

  • All students must have access to a reliable Internet connection

NOTE: Connect has been designed to function on these minimum browser versions: Google Chrome (latest) (highly recommended for students), Firefox (latest), Safari (latest), Internet Explorer 10 - older versions of browsers may not correctly display information

This equipment and software is available for students to use at all TAFE Queensland locations.


Cairns campus: Classroom studies: please refer to applicable Timetable (located below in Relevant Documents).  In addition to the timetabled class time, students will also be required to commit to at least 15 additional hours to undertake personal study and research to complete learning and assessments.  Classes are held on Tuesday and Wednesday from 9am to 3pm each week and students can enrol before each new unit commences throughout the year.

External studies: Please refer to the Order of Study (located below in Relevant Documents).  This course is delivered via an online learning platform and combined with practical skills that must be demonstrated as a worker, volunteer or through completion of 80 hours of Vocational Placement with a relevant organisation.  Students are recommended to enrol into two units at a time.  Upon enrolment, students have 5 weeks per unit to submit assessment. 

Please note: All students (both external and classroom) are required to complete approximately 15 hours per week of self-directed studies to successfully complete this qualification.

Video Conferencing: Tuesday mornings 9am – 12noon (Teacher delivers topic based content).  Available to all students (Classroom and External).  Students attend their nearest TAFE Queensland, North Region campus video conferencing room (must advice teacher prior to attending, so room can be booked at the applicable campus).  To find out which weeks to attend, please refer to the 'VC Schedule' below in Relevant Documents.


TAFE Queensland, along with employers within the community sector, place high importance on quality learning outcomes.  Students are required to demonstrate practical skills as part of their training to ensure work readiness.

Students who are not working (whether paid or voluntary) in a relevant community services workplace, are required to source and complete 80 hours of Vocational Placement in order to attain this qualification.

A Placement arrangement is not required prior to enrolling; however it is recommended that prospective students make sufficient enquiries to be confident of their ability to successfully locate a placement during the course of their studies.

Students undertaking Vocational Placement will need to apply for a Working with Children Blue Card with the assistance of TAFE and they may also be required to obtain a police check at their own cost dependant on the needs of the industry.  NOTE: Students must have a Blue Card prior to enrolment, therefore we strongly suggest commencing enrolment discussions early with our Client Services team as there may be a 6-8 week processing time for Blue Card applications

Relevant documents:

Important Information

Students undertaking Vocational Placement will need to apply for a Working with Children Blue Card with the assistance of TAFE and they may also be required to obtain a police check at their own cost dependant on the needs of the industry.  NOTE: As students must have a Blue Card prior to enrolment, therefore we strongly suggest commencing enrolment discussions early with our Client Services team as there may be a 6-8 week processing time for Blue Card applications


Students are required to successfully complete 15 units; 7 core and 8 elective units to be eligible to graduate.

VPC080 - Vocational Placement is only for those students who are not working within the industry.

CHCSOH001 Work with people experiencing or at risk of homelessness Elective
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety Elective
CHCAOD001 Work in an alcohol and other drugs context Elective
CHCPRP003 Reflect on and improve own professional practice Elective
CHCCCS003 Increase the safety of individuals at risk of suicide Elective
VPC080 Vocational placement Vocational Placement Scheme
CHCCSM005 Develop, facilitate and review all aspects of case management Elective
HLTWHS006 Manage personal stressors in the work environment Elective
CHCMHS001 Work with people with mental health issues Elective
CHCCOM002 Use communication to build relationships Core
CHCDIV001 Work with diverse people Core
CHCLEG001 Work legally and ethically Core
CHCCCS004 Assess co-existing needs Core
CHCPRP001 Develop and maintain networks and collaborative partnerships Core
CHCADV001 Facilitate the interests and rights of clients Core
HLTWHS003 Maintain work health and safety Core


Not all electives available at all campuses

Higher Level Skills subsidised funding:  To access Higher Level Skills funding for this course, the prospective student must provide evidence that they are an existing PAID worker in the Community Services industry for the duration of the course. Existing worker means a current employee who has a one month or more employment relationship with their employer and has actively fulfilled work duties for this period. The one month working relationship could be full-time or on a part-time/casual employment equivalent basis. Existing workers have access to employee entitlements and therefore do not include volunteers. If you would like to enrol in the course using this funding, you will need to obtain a letter of employment or payslip which clearly shows both your name and your employer’s name, or some other proof of employment (e.g. a business card) which confirms you work in the industry, to provide to TAFE Queensland North at time of enrolment.  If you are unable to access the subsidised funding, the Full Fee price will be payable and payment can be made upfront or through a payment plan.



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Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Payment Plan

If you have difficulty paying the full cost of a course up front you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

Higher Level Skills Subsidy

The Higher Level Skills Subsidy is a one-off subsidy that offsets the cost of an eligible Certificate IV or higher courses.

You're eligible for the Higher Level Skills Subsidy if you:

  • Are 15 years or older and no longer in school
  • Live in Queensland full time
  • Are an Australian or New Zealand citizen, permanent resident, or temporary resident with the necessary visa or work permits
  • And don't currently have (or are enrolled in) a certificate IV or higher level qualification.
  • For some courses, you may also be required to hold a certificate 3 in a relevant industry field.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability. Further information about concessions.

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Additional Costs

There are no additional costs to study this course.


CHC42015 Certificate IV in Community Services

This course is a pathway onto CHC52015 Diploma of Community Services

Job prospects

  • Community Services Worker
  • Support Worker

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol

All done? Then head to the link below to complete your enrolment:

Enrolment options

By telephone: 1300 656 959. In person: at any TAFE Queensland North location.

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

Find out more about RPL

More info:


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 10 April 2018

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1300 656 959

Industry endorsed

Payment options

Student satisfaction