Skip links and keyboard navigation

Site navigation

The Diploma of Community Services (Case Management) reflects the roles of community services, case management and social housing.

To successfully complete this qualification the student must complete 100 hours of vocational placement. The student must be working, volunteering or able to volunteer in the community services sector to complete those 100 hours. Course details

$10000 VET Student Loan available


External, Townsville (Aitkenvale)

Key dates and info


Blended: 12 months / 2 days per week
Recognition of prior learning (RPL): up to 18 months / 16 weeks per cluster
Online: up to 18 months / 16 weeks per cluster

Course details


  • Full Fee $4,080 - $6,800
  • Subsidised $2,317 - $3,861
  • Concession $1,788 - $2,980

Cost details

1300 656 959

No matter your question,
we are here to help!

How to enrol

Key dates

External Any time 16 weeks per cluster Online
16 weeks per cluster Recognition of prior learning (RPL)
Townsville (Aitkenvale) 10 Jul 2017 2 days per week Blended

Entry requirements

Students need to be working or volunteering in the community services sector or have access to a community service to undergo vocational placement. A sound achievement in Year 12 Math and English is desirable. Mature age applicants are welcome.


Study from any location

Townsville (Aitkenvale)
266 Ross River Road
Aitkenvale QLD 4814

Resources required

No specific resources are required to successfully complete this course.

It is recommended that students have access to a reliable internet connection to access TAFE Queensland's online learning system, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for students to use at all TAFE Queensland locations.


Townsville (Aikenvale) campus: This course has a blended delivery of class room attendance and self-paced learning. Students will be required to attend class Monday and Tuesday from 9:00am - 11:45am and self-paced learning will be through Connect.

External: Students are recommended to enrol into two units at a time.  Students have 16 weeks to complete each cluster. On successful completion the student enrols in the next cluster as determined in the order of study.

Please note that students will be expected to complete approximately 15 hours per week of self directed studies to successfully complete this qualification.


Vocational Placement of 100 hours is a requirement of this Diploma. If students are not employed in the Community Services sector and lives in the Cairns or Townsville region they will be assisted to find a vocational placement. Students residing outside these areas will need to find placement and assistance will be given to complete the relevant documentation.

Relevant documents:

Important Information

Students may need to apply for a Working with Children Blue Card and may also be required to obtain a police check at their own cost dependant on the needs of the industry.


To gain qualification students must complete 16 units; 8 core and 8 electives.

VPC100 - Vocational Placement is only for those students who are not working within the industry.

Essential Communication
HLTWHS004 Manage work health and safety Core
CHCCOM003 Develop workplace communication strategies Core
Legislative Frameworks
CHCLEG003 Manage legal and ethical compliance Core
CHCDIV003 Manage and promote diversity Core
Program Development
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services Core
CHCCCS007 Develop and implement service programs Core
Reflective Practice
CHCMGT005 Facilitate workplace debriefing and support processes Core
CHCPRP003 Reflect on and improve own professional practice Core
Assessment Framework
CHCCCS004 Assess co-existing needs Elective
CHCCSM005 Develop, facilitate and review all aspects of case management Elective
Understanding Advocacy
CHCADV002 Provide advocacy and representation services Elective
CHCMHS001 Work with people with mental health issues Elective
Coordination of Delivery
CHCCSM004 Coordinate complex case requirements Elective
CHCMGT006 Coordinate client directed services Elective
Supervision and Relationships
CHCCSM006 Provide case management supervision Elective
CHCPRP001 Develop and maintain networks and collaborative partnerships Elective
Vocational Placement
VPC120 Vocational placement Vocational Placement Scheme


Not all electives available at all campuses

To gain access to the Queensland Government, Department of Education and Training's Higher Level Skills funding initiative, student must be an existing worker in the Community Services industry.

Please note that if students are wishing to access VET Student Loans to pay for their fees, they must meet the ‘Student entry procedure’ requirements; namely:

  • obtains a copy of a Senior Secondary Certificate of Education that has been awarded to the student by an agency or authority of a State or Territory for the student’s completion of year 12; or

  • the student is assessed as displaying competence at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy; and that the VET provider reasonably believes that the student displays that competence.

More information will be available:

$4,080 - $6,800


Learn more

$2,317 - $3,861


Learn more

$1,788 - $2,980


Learn more

Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Payment Plan

If you have difficulty paying the full cost of a course up front you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

Higher Level Skills Subsidy

The Higher Level Skills Subsidy is a one-off subsidy that offsets the cost of an eligible Certificate IV or higher courses.

You're eligible for the Higher Level Skills Subsidy if you:

  • Are 15 years or older and no longer in school
  • Live in Queensland full time
  • Are an Australian or New Zealand citizen, permanent resident, or temporary resident with the necessary visa or work permits
  • And don't currently have (or are enrolled in) a certificate IV or higher level qualification.
  • For some courses, you may also be required to hold a certificate 3 in a relevant industry field.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability. Further information about concessions.

^ Show less

Additional Costs

There are no additional costs to study this course.


CHC52015 Diploma of Community Services (Case Management)

Job prospects

  • Community Services Coordinator
  • Case Worker
  • Case Manager
  • Support Worker

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol

All done? Then head to the link below to complete your enrolment:

Enrolment options

By telephone: 1300 656 959. In person: at any TAFE Queensland North location.

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

Find out more about RPL

More info:


Students will have access to orientation online after enrolment.

Last updated on 6 June 2017

Talk to us

1300 656 959

$10000 VET Student Loan available