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Want your career to go places! Take our Certificate III in Travel course!

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed retail travel sales and operational skills.  This qualification is best suited for those who are interested in working for an airline, in a sales role as a travel agent or information centre, or working for a tour operator.

This course is a full time program delivered over a semester. Delivery and assessment is blended through a mixture of face to face classes, on the job training, industry product presentations, familiarisation trips and the online Learning Management System (Connect).

As part of your learning, some delivery of this course takes place in industry. Students are inducted through Tourism Tropical North Queensland's volunteer program which enables the students access to a live work environment at the Visitor Information Centre. This provides an opportunity for students to work with real customers and co-workers ensuring that industry standards and expectations are fully realised by the students. Course details

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LOCATION/S

Key dates and info

DURATION

Course details

1300 656 959

No matter your question,
we are here to help!

How to enrol

Entry requirements

  • There are no formal entry requirements however a sound achievement in Year 10 Maths and English is desirable
  • It is strongly recommended that students posses a sound knowledge of computing skills
  • Mature age applicants are welcome

Resources required

It is recommended that students have access to a reliable internet connection to access TAFE Queensland's online learning system, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for students to use at all TAFE Queensland locations.

As the course works in industry students will be required to wear A TAFE uniform on industry engagement days. The uniform consists of black tailored pants or a skirt, black closed in shoes and A TAFE T-shirt (approx. $35.00).

 

Timetable

TAFE Queensland North Timetable dates:

Tuesday - 9.00am to 4.00pm (TAFE)
Wednesday - 9.00am to 4.00pm (TTNQ Visitor Information Centre)
Thursday 10.30am to 4.00pm (TAFE)
Friday 9.00am to 4.00pm (TAFE)

Placement

Students will be based at the TTNQ Visitor Information Centre one day a week (Wednesdays). In order to encourage application of their studies in a live environment, students are required to volunteer at the Visitor Information Centre for an additional 4 hour shift per week. This is will be negotiated after commencement of course. As a result of volunteering at TTNQ, students will be offered to participate in familiarisation tours. Students who do not attend the volunteering shifts may be excluded from the familiarisation tours.

Relevant documents:

Important Information

Have you considered the dual Travel and Tourism Qualification, if you have please visit tafenorth.edu.au for further information.

Units

To complete the Certificate III in Travel, student must successfully complete 17 units (14 core units and 3 elective units)

 

Cluster
UNIT CODE DESCRIPTION TYPE
SITXCCS002 Provide visitor information Elective
SITTIND001 Source and use information on the tourism and travel industry Core
SITTTSL002 Access and interpret product information Core
SITTTSL003 Provide advice on international destinations Core
SITTTSL004 Provide advice on Australian destinations Core
SITTTSL005 Sell tourism products and services Core
SITTTSL006 Prepare quotations Core
SITTTSL008 Book supplier products and services Core
SITTTSL009 Process travel-related documentation Core
SITTTSL010 Use a computerised reservations or operations system Core
SITTTSL012 Construct normal international airfares Core
SITTTSL013 Construct promotional international airfares Core
SITXCCS006 Provide service to customers Core
SITXCOM002 Show social and cultural sensitivity Core
SITXWHS001 Participate in safe work practices Core
SITTTSL016 Provide specialist advice on cruises Elective
SITXCOM001 Source and present information Elective

Disclaimer

Not all electives available at all campuses

What are my payment options?

No matter what your circumstances, TAFE Queensland North has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 656 959. We're here to help.

Prices are subject to change.

Additional costs

Additionally, a USB, calculator, Galileo Licence fee, international airfares textbooks, and uniform shirt are required.

Outcome

SIT30216 Certificate III in Travel - This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales.

Work could be undertaken in an office, shopfront, or online or mobile environment.

Possible job titles include:

  • call centre sales agent
  • corporate consultant
  • cruise consultant
  • customer service agent
  • domestic travel consultant
  • incentive coordinator
  • international travel consultant
  • mobile travel consultant
  • online travel consultant
  • reservations sales agent
  • wholesale consultant.

Job prospects

  • Airport Check-in Officer
  • Tour Guide
  • Wholesaler
  • Tourism Information Officer
  • Booking Agent
  • Tourism and Travel Advisor
  • Leisure Officer
  • Travel Consultant
  • Call or Contact Centre Information Clerk

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol

All done? Then head to the link below to complete your enrolment:
tafenorth.edu.au/study-with-us/enrolment-fees/enrol

Enrolment options

By telephone: 1300 656 959. In person: at any TAFE Queensland North location.

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

Find out more about RPL

More info:
tafenorth.edu.au/study-with-us/career-changers-jobseeker/recognition-prior-learning/

Orientation

Semester 1, 2018 – Monday 29th January, from 9.30am, Tropics Training Restaurant, 3rd Floor, S Block, through Gatton Street, Cairns

 Semester 2, 2018 - Monday 16th July, from 9.30am, Tropics Training Restaurant, 3rd Floor, S Block, through Gatton Street, Cairns

GOT A QUESTION?

Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 15 November 2017

Talk to us

1300 656 959

Industry endorsed

Student satisfaction