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Want your career to go places! Take our Travel course!

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed retail travel sales and operational skills.  This qualification is best suited for those who are interested in working for an airline, in a sales role as a travel agent or information centre, or working for a tour operator.  This qualification reflects the role of individuals who use a range of well-developed retail travel or wholesale sales and operational skills and sound knowledge of industry operations to coordinate travel services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

As part of your learning, some delivery of this course takes place in industry. Students are inducted through Tourism Tropical North Queensland's volunteer program which enables the students access to a live work environment at the Visitor Information Centre. This provides an opportunity for students to work with real customers and co-workers ensuring that industry standards and expectations are fully realised by the students.

Have you considered the dual Travel and Tourism Qualification, if you have please visit for further information. Course details

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Key dates and info


Blended: 6 months / up to 4 days per week

Course details


  • Full Fee $5,100
  • Subsidised $2,768
  • Concession $1,992

Cost details

1300 656 959

No matter your question,
we are here to help!

How to enrol

Key dates

Cairns 16 Jul 2018 up to 4 days per week Blended

Entry requirements

  • There are no formal entry requirements however a sound achievement in Year 10 Maths and English is desirable
  • It is strongly recommended that students posses a sound knowledge of computing skills
  • Mature age applicants are welcome


Gatton, Newton, Eureka and Wilkinson Streets
Manunda QLD 4870

Resources required

Students must have access to a reliable Internet connection to access TAFE Queensland's online learning system and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player.  This equipment and software is available for students to use at all TAFE Queensland locations.  Students not already working in the Tourism, Hospitality or Events industry may be required to record and upload video evidence, therefore access to video recording equipment (phones may be suitable) is also required.

Students will be required to purchase a TAFE Queensland branded T-shirt for an additional amount of $40.00. This fee needs to be paid upon enrolment into the course.

A USB and calculator is required


This course is a full time program delivered over a semester. Delivery and assessment is blended through a mixture of face to face classes, on the job training, familiarisation trips and online self guided study through the Learning Management System (Connect).

Cairns campus: 4 days per week: Tuesday - Friday - 9.00am to 4.00pm

Relevant documents:


To complete the Certificate III in Travel, student must successfully complete 17 units (14 core units and 3 elective units)


SITXCCS002 Provide visitor information Elective
SITTIND001 Source and use information on the tourism and travel industry Core
SITTTSL002 Access and interpret product information Core
SITTTSL003 Provide advice on international destinations Core
SITTTSL004 Provide advice on Australian destinations Core
SITTTSL005 Sell tourism products and services Core
SITTTSL006 Prepare quotations Core
SITTTSL008 Book supplier products and services Core
SITTTSL009 Process travel-related documentation Core
SITTTSL010 Use a computerised reservations or operations system Core
SITTTSL012 Construct normal international airfares Core
SITTTSL013 Construct promotional international airfares Core
SITXCCS006 Provide service to customers Core
SITXCOM002 Show social and cultural sensitivity Core
SITXWHS001 Participate in safe work practices Core
SITTTSL016 Provide specialist advice on cruises Elective
HLTAID003 Provide first aid Elective


Not all electives available at all campuses

What are my payment options?

No matter what your circumstances, TAFE Queensland North has a payment option to suit you. If you are unsure of what's right for you, call us on 1300 656 959. We're here to help.

Prices are subject to change.



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Full fee

This is the total cost of the course.

Got a question?

Enquire about your full fee study options

Payment Plan

If you have difficulty paying the full cost of a course up front you might be eligible for a payment plan. This will allow you to pay for your course in instalments, rather than one upfront payment at the time of enrolment.


The Queensland Government will offset the cost of study for eligible students. You will still need to pay for a portion of your study costs. The amount above is what you will need to pay.

Certificate 3 Guarantee

You can receive a subsidy towards one certificate III qualification from a list of eligible courses. The amount provided depends on the demand for skilled workers in your chosen industry.

You're eligible for the Certificate 3 Guarantee if you:

  • Are 15 years or older and no longer in school
  • Live in Queensland full time
  • Are an Australian or New Zealand citizen, permanent resident, or temporary resident with the necessary visa or work permits
  • And don't currently have (or are enrolled in) a certificate 3 or higher level qualification.

Give us a call to find out more.

If you're a Queensland resident, have just finished year 12 and are keen to start your studies within the next calendar year, you might be eligible to study fee free!

The Queensland government has identified a number of industries with a high demand for trained workers. To help fill these gaps, they will pay the full cost of a number of certificate III qualifications in high-priority study areas under the Certificate 3 Guarantee and User Choice programs. We want school leavers to gain the important skills and training they need before starting their university studies or careers - debt-free. For more info, check out the Training Queensland website, or call TAFE Queensland North on 1300 656 959.


You are eligible for the concession price of a course if you are eligible for subsidised training, and are listed on an Australian Government Low Income Health Care Card or Pensioner Concession Card, if you are Aboriginal or Torres Strait Islander, you hold a Department of Veterans' Affairs Pensioner Concession Card, or if you have a disability. Further information about concessions.

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Additional Costs

There are no additional costs to study this course.


SIT30216 Certificate III in Travel

This qualification provides a pathway to work in the retail travel or tour wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales.  Work could be undertaken in an office, shopfront, or online or mobile environment.

Possible job titles include:

  • call centre sales agent
  • corporate consultant
  • cruise consultant
  • customer service agent
  • domestic travel consultant
  • incentive coordinator
  • international travel consultant
  • mobile travel consultant
  • online travel consultant
  • reservations sales agent
  • wholesale consultant.

Job prospects

  • Airport Check-in Officer
  • Tour Guide
  • Wholesaler
  • Tourism Information Officer
  • Booking Agent
  • Tourism and Travel Advisor
  • Leisure Officer
  • Travel Consultant
  • Call or Contact Centre Information Clerk

Enrol now

You're ready if you have:

  • checked your important dates (under the course details tab)
  • checked you meet the entry requirements (under the course details tab)
  • checked your course costs and know which payment option is right for you
    (under the costs tab)
  • Read the student rules and refund policy
  • Created your Unique Student Identifier and can provide this code to TAFE Queensland
  • If you are applying for a subsidised cost, please ensure you have all the relevant documents at time of enrolment

All done? Then you're ready to enrol

All done? Then head to the link below to complete your enrolment:

Enrolment options

By telephone: 1300 656 959. In person: at any TAFE Queensland North location.

Recognition of prior learning

Recognition of prior learning

Fast-track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner.

Find out more about RPL

More info:


 Semester 2, 2018 - Monday 16th July, from 9.30am, Tropics Training Restaurant, 3rd Floor, S Block, through Gatton Street, Cairns


Enquire about how to apply for this course

Note: All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

Last updated on 19 April 2018

Talk to us

1300 656 959

Industry endorsed

Student satisfaction